Irfan underscores Muheel’s commitment to fostering a high-performance workplace culture to drive valued-based FM.

Tell us about Muheel Facilities Management and its service offerings in Saudi Arabia?

Muheel is a premier Integrated Facilities Management (IFM) company in Saudi Arabia, driven by a mission of "Helping Clients to Create Better Places to Work and Live." A joint venture between Al Muhaidib Group and Abdul Latif Jameel Lands, established in alignment with Vision 2030. Muheel brings over four decades of IFM expertise, offering more than 45 service lines, encompassing Hard and Soft Services, FM Technical Consultancy, and Energy Management, the company serves key sectors such as government, commercial, residential, industrial, banking, oil and gas, retail, education, aviation, healthcare, and hospitality.

Through innovation and operational excellence, Muheel plays a pivotal role in supporting Saudi Arabia’s evolving economy with effective and efficient IFM
solutions. 

What is Muheel’s leadership vision for the future of facilities management in Saudi Arabia?

Muheel aligns its operations and services with Saudi Arabia’s Vision 2030 not just by following industry trends but by engineering a paradigm shift in how facilities management (FM) is perceived and delivered in the Kingdom. Instead of merely reacting to national objectives, Muheel proactively creates value-driven ecosystems that accelerate Vision 2030’s
ambitions.

Muheel’s leadership vision is to be at the forefront of the facilities management industry in Saudi Arabia, contributing to the Kingdom’s Vision 2030 by providing innovative, sustainable, and technology-driven solutions. We aim to drive the transition to smart, green cities, enhance the customer/end user experience, and build a skilled Saudi workforce capable of meeting the needs of a rapidly changing economy.

It is noteworthy, that while profitability is essential for business sustainability, Muheel firmly upholds the principles of the triple bottom line, placing a strong emphasis on first its people and environmental responsibility alongside financial performance.

What initiatives Muheel has or is introducing to attract, train, and retain Saudi talent in the FM sector?

At Muheel, we aim to be the employer of choice in the FM industry by creating a workplace culture where top talent can build meaningful careers, find purpose, and contribute to Saudi Arabia’s growing economy.

To support ongoing professional growth, all employees undergo a baseline of 80 hours of training annually. We’re launching the "Ustad" Learning Management System, offering modular training programs accessible at any time. Our 40-20-40 training model blends on-the-job learning, classroom training, and online courses. With competitive salaries, we target a 14% career advancement rate and offer opportunities for skill development through horizontal rotations. If you're looking to grow in Facilities Management, Muheel is the ideal platform.

What percentage of Muheel’s workforce comprises Saudi nationals today, and how does the company plan to scale this number in alignment with Vision 2030?

As a workforce heavily reliant on blue-collar roles, Saudi nationals currently constitute over 19% of our total workforce, with over 30% of them serving in corporate
functional roles. We remain committed to increasing this figure in alignment with Vision 2030’s Saudization targets.

To accomplish this, we are proactively partnering with government entities and educational institutions to ensure a steady pipeline of skilled Saudi talent. Over the
next five years, we aim to further enhance the representation of Saudi nationals within our workforce by expanding localized training programs, internships, 
and career development opportunities.

Our inclusive workplace culture ensures equal opportunities, enabling women to thrive and make a meaningful impact. Women represent 35% of our corporate workforce, bringing exceptional competence and expertise, with many successfully balancing careers as working mothers.

With 25% of leadership roles held by women, they play a pivotal role in driving strategic growth, innovation, and transformation, reinforcing our commitment to diversity.

Does Muheel collaborate with educational institutions, government bodies, or other organizations to develop Saudi talent?

Muheel is committed to developing local talent by collaborating with universities and technical institutes to attract, train, and empower Saudi engineers and technicians in the field of FM.

In 2023 and 2024, we strengthened this initiative through a strategic partnership with the Ministry of Human Resources, offering specialized FM workshops led by our experts. In 2025, Muheel is partnering with two leading universities to develop an FM certification syllabus, with our specialists actively contributing to curriculum design and lecture delivery.

We work closely with government entities to equip public sector professionals with private-sector best practices, enhancing operational efficiency. Through these efforts, Muheel is cultivating a highly skilled, future-ready workforce, driving innovation and excellence in Saudi Arabia’s evolving FM industry.

Muheel has been expanding its footprint in the facilities management sector. 

Can you share recent growth milestones and what has driven this success?

In 2024, Muheel achieved remarkable growth across both the public and private sectors, maintaining over 90% client retention and securing 38% new business from existing clients, reflecting the trust in its technical expertise and service excellence.

The company was awarded several prestigious contracts, including Hard FM services for Diriyah Gate City, Rabwa Compound, ECZA, and MBCC (Multi- Bank Cash Center). Additionally, Muheel’s commitment to innovation and safety was recognized with two Gold Awards at SACWFM for Best Use of FM Technology and Health & Safety Initiative.

Muheel takes a strategic and selective approach to securing contracts, collaborating with clients who align with its vision and embrace value driven facilities management. We are committed to sustainable growth, fostering partnerships that deliver mutual long-term value and excellence.

Our focus is to deliver optimal solutions that strike the right balance between quality and cost while extending the lifecycle of buildings and assets through sustainable service models.

Through strategic engagement, we have successfully transitioned numerous input-based contracts into output-driven agreements by demonstrating tangible value propositions including glide path savings, enhancing efficiency, and optimizing long-term asset performance for our clients.

How does leadership at Muheel enable a culture of Operational and Service Excellence in Facilities Management?

As a lean and agile organization, our leadership team remains actively engaged across all facets of the business, ensuring a holistic, 360-degree involvement with
both employees and clients to deliver an exceptional end-user experience.

At Muheel, we embrace a hybrid approach that combines a flat organizational structure with empowered leadership, allowing for rapid decision making in the fast-paced facilities management landscape. To achieve swift results, we promote a startup driven mindset focused on agility and innovation.

We say that our people are “Living are Values. The four Muheel Values (Caring, Openness, Innovation and Excelling) define the way we behave, both with each other and with our customers and partners, and how we think, helping to shape the culture, character and beliefs of our business. Driven by the mission of helping our clients create better places to work and live, our employees come to work with a deep sense of purpose.

As a part of our collaborative culture, every team member plays a vital role; either serving a client or helping a colleague to serve a client. We support our employees through continuous learning, leadership development programs, and a collaborative environment that fosters excellence in the facilities management industry.

What key external challenges does Muheel face in scaling operations to meet Vision 2030’s goals, and how does the leadership plan to overcome them?

Muheel’s prime focus is raising client awareness of the strategic benefits of value-based FM which is often viewed solely as a cost center impacting the bottom line while contributing little strategic value to overarching business objectives. As a result, tenders are often driven by procurement rather than FM Experts who are budget bound and lack access to industry benchmarks for technical services delivery costs, leading to ineffective FM sourcing that accelerates asset deterioration, reduced operational performance, and increased risks to occupants, infrastructure, and overall business continuity.

In addition, rising business costs have driven Muheel to adopt a more innovative and efficiency-focus approach. We have also observed frequent unsustainable low-bid practices in the market compromising service quality, however, Muheel remains committed to delivering value-driven, sustainable solutions that prioritize long-term success over short-term gains.

The shortage of skilled and unskilled labor is addressed through rigorous pre-screening, the development of a comprehensive talent database, the establishment of an extensive
recruitment network, complemented by comprehensive on-the-job training.

How does Muheel perceive market competition, and what strategy does it employ to stay ahead?

Muheel views market competition as a catalyst for innovation and excellence in the FM industry, which in Saudi Arabia is highly fragmented, featuring a diverse mix of international, regional, and local players. With Saudi Arabia’s rapidly expanding urban development and built environment, there is ample room for all FM providers, yet clients must remain
cautious of smaller or unorganized players that compromise quality for cost savings.

We distinguish ourselves by prioritizing worker welfare, upholding to ethical hiring practices, and investing in workforce development through ongoing training and skill enhancement, ensuring top talent retention through structured career progression. As a guiding principle, when we prioritize the well-being of our employees, they, in turn, deliver exceptional care to our customers.

What opportunities do you see in the FM market in Saudi Arabia, and how is Muheel poised to capitalize on them?

The Saudi FM market was valued at USD 25 billion in 2023 and is projected to grow at a 12.5% CAGR to USD 49 billion by 2029, with only 58% of services currently
outsourced. As the built environment expands, the demand for skilled FM professionals is rising, as organizations seek to maximize the value and performance of their assets.

In response, Muheel has established a specialized FM Technical Consultancy division, offering expertise across more than 16 service-lines – including FM Strategy, IFM tendering, Asset Lifecycle Management, FM Managing Agent (FMMA) and more-to optimize operational efficiency and long-term asset sustainability. Muheel has built a comprehensive Technical Library and sector-specific Frameworks (Healthcare, Education, Industrial, Retail, Banking, Mixed-Use, Residential, Infrastructure) that facilitates the seamless management of the entire FM lifecycle.

Moreover, with the growing demand for sustainable urban developments and smart technologies. Muheel is investing in Energy management Solutions, IoT and AI for predictive maintenance, and bolstering workforce development initiatives. This technology-driven approach, combined with a workforce centered culture, Muheel is well-positioned to maintain its status as one of the leading FM companies in Saudi Arabia’s evolving FM market.