Innovation with a passion to deliver digitalized services has been the motto of Farnek’s business strategy for the year 2019. They have backed it up with many new contracts worth over AED 330million and introduced best practices, certifications, and a strong contract retention rate (i.e over 90 % in 2019, including Hard FM services for the prestigious Burj Khalifa) making Farnek one of the leading service providers.

The top achievements of 2019

The highlight of 2019 has been the five-year contract by Dubai Airports. Over 800 cleaning staff from Farnek will be responsible for Terminals 1 & 2, Concourse D, Cargo & Logistics at Dubai International (DXB), as well as Dubai World Central.

Sustainability partnership: Farnek is celebrating a decade of achievement with international sustainability certification body, Green Globe. The company has coached over 2,900 hotel heads of department, about the wider environment as well as the specific cost benefits of sustainability. As such, 85,000 UAE-based hotel staff, responsible for servicing approximately 28,000 rooms, have received direct training saving over 180 million kWh of energy, worth $20 million and two million cubic metres of water, worth $5 million over the last decade.

Staff accommodation: Farnek has broken ground on a new AED 150 million state-of-the-art staff accommodation in DIP. The 100,000 square feet facility, which will become home to some 5,000 Farnek employees, will be completed by the summer of 2020. Through smart and sustainable design, the building will save at least 20% more energy and water than conventional staff accommodation, resulting in savings worth up to AED 3 million every year.

The magic of Disney: Recently, Farnek adopted Disney’s quality standards for customer service, after sending their head of talent development over to Florida to learn how leadership excellence determines exceptional customer service. They are now rolling out the programme for their employees, courtesy of Disney.

World’s greatest event: Thanks to Farnek’s new staff accommodation the company will benefit from having up to 5,000 technicians just minutes away from the Expo 2020 site and DWC, giving them a considerable competitive edge, particularly longer term, when they consider the Expo legacy plans, and the future development of DWC.

Acquisition of Certis: Farnek has recently completed the acquisition of Certis Guarding Services LLC, underscoring the company’s commitment to growth and expansion within the security services market in the UAE. The Certis trademark will be rebranded as Farnek and personnel in Certis’ offices in Dubai and Abu Dhabi will be gradually relocated to Farnek’s head office in Dubai.

Vision for 2020

Farnek’s vision is to become the ultimate provider of sustainable and technology-driven Total Facilities Management services throughout the UAE. They continually strive to raise the bar regarding quality, at each and every step of the customer journey.