The fundamental promise of emerging technologies, in the context of Community Management, is being able to optimize operational efficiencies, deliver personalized services and make infrastructure responsive to real time needs. Facilio, the Atlanta-based FM-Tech start-up with operations in US, Middle East and India, picks 3 distinct ways in which technology is impacting community management.

Connectivity 

Wireless devices not only give building occupants access to services and goods virtually instantly and, at the same time, FMs, CREs and the workforces that service the community are also leveraging these technologies to coordinate better, enhance their processes and be optimally agile. With IoT and AI, the promise that Connected Buildings hold to enhace community management & unlock efficiencies for today’s predictive, real-time era, is tremendous.

Optimization

IoT, AI and Machine Learning technologies allow us to analyze the performance of assets and processes in real time and generate insights that give us access to unprecedented efficiency. Our buildings and communities are embedded with automation, such as HVAC systems, lifts, lighting, access control, MEP infrastructure and much more. They require diverse services and workforces to function appropriately, which includes cleaning, maintenance, security, waste management and engineering. Creating optimal performance across such complexity can be challenging, but technology is empowering us in doing so on a continuous basis.

Unified Control

Another significant evolution is the ability to tailor results to an exacting degree. The powerful and unified control that we can exercise, by adding a layer of digital networks and centralized platforms, creates ideal outcomes for tenants, as well as for building owners and service providers. Whether it is services personalized to the needs of a customer, or tweaking asset performance to precisely match what a CRE business needs for sustainable operations, or optimizing operational efficiency for continuous ROI for owners & enhanced experience of occupants - the ability to exercise fine and specific control is redefining community management. And the most striking impact that technology has had, is being able to address all these diverse needs simultaneously.