As a world-class organization leading the FM industry in the region, having identified innovation and technology as integral to its business, Ejadah is constantly racing to adopt and integrate cutting-edge technology. The latest endeavour in this regard is the OneApp. An employee self-service mobile app which allows Ejadah employees to view real-time information, raise HR requests, retrieve documents, print letters and pay-slips, and manage leave requests anywhere and anytime. To support HR management efforts, the app also comes with a host of manager tools to review and approve requests on the go.

Among other numerous digital transformation initiatives Ejadah boasts of, there is also the Shabaka App. An innovative B2C marketplace offering a comprehensive range of in unit-maintenance services including cleaning, mechanical, electrical, and others. Shabaka enables its customers to browse the service catalogue, schedule appointments, make online payments, and chat with virtual/real agents and much more.

Ejadah is also currently upgrading its cloud-based Maximo FM system to match evolving requirements and elevated standards, and to apply best practices in customer support, management of maintenance activities and performance, QHSE, customer agreements, fixed and variable billing. Thus, providing end-to-end solutions productively and efficiently, optimising resource utilization, automating cost-allocation, digitising manual transactions, reducing human supervision, and enhancing reporting.

Moreover, Ejadah is pioneering Robotic Process Automation within HR, Finance and supply chain management for time consuming and repetitive transactions like bills reconciliation, issuance of POs, E-sourcing, and government relation activities, among others.

Tarek Nizameddin, Senior Executive Director of Ejadah commented, “In today’s FM world, and with the rapid pace of technological growth and disruption in nearly every line of our business, digital transformation became essential for the success and sustainability of any FM operations. Ejadah is working on a few digital transformation programs that we are planning to launch in 2021 for both back office and field operations. These initiatives will lead to less unplanned downtime, higher productivity, and better overall business performance.”