RTA renews Dubai Metro Operation & Maintenance Contract with Serco until 2021

 

RTA renews Dubai Metro Operation & Maintenance Contract with Serco until 2021 at a value of 680 Million Dirhams The newly extended contract covers Route 2020

 
December 20, 2019 Business
 

RTA renews Dubai Metro Operation & Maintenance Contract with Serco until 2021
 

Roads and Transport Authority (RTA) has signed a contract extending the operation and maintenance of the Dubai Metro with the British Serco Group until September 2021. The new contract covers the operation & maintenance of the Dubai Metro Red Line Extension Project (Route 2020). This extension spans 15 km and connects 7 stations (5 elevated and 2 underground), and the test-run of the service is expected to start in February 2020.

The Dubai Metro lines currently have a network length of 75 km, which will increase to 90 km with the Red Line expansion and will have over 120 trains running at peak times.

The total value of the fixed base fee for the two-year contract is around 680 million dirhams (equivalent to about 140 million sterling pounds).

HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of the RTA, signed the Contract on behalf of RTA; and Hon. Rupert Soames, Serco Group Chief Executive Officer represented Serco during the signing ceremony. Attending the ceremony were Baroness Rona Fairhead, Minister of State for Trade & Export Promotion and HE Patrick Moody, British ambassador to the UAE.

“Serco has delivered operational performance levels in the Dubai Metro with a high train service availability of 99.9% and a punctuality of 99.8%, achieving a record of 204 million journeys in 2018. RTA’s introduction of edge-cutting technologies of the rail operation industry also contributed to achieving these indicators,” said Al Tayer.

“Under the contract, the Company will provide operational & maintenance services to both lines of the Dubai Metro as well as Route 2020 involving the extension of the Red Line to the site of Expo. The contract also covers all metro assets such as trains, railways and stations. It will also cater to the provision of high-class passenger transit services customised to the daily ridership demands.

“The contract scope also covers operating and maintaining the fare systems of Dubai Metro and collecting the proceeds of selling and recharging nol cards, besides recruiting & training citizens to achieve a set Emiratisation target. The RTA is keen on qualifying Emiratis and the transfer of knowledge of international expertise in the operation and maintenance of rail systems; a new field to the region.

“There are many factors attributing the operation and maintenance of the Dubai Metro to be contracted to specialised world-class companies. These include the requirement to have specialized experience in undertaking critical tasks as well as the know-how in operating and maintaining sophisticated electronic, computer and mechanical systems essential for the metro operation.

“Moreover, contracting the operation & maintenance to specialised companies reduces the operational costs of the metro as private businesses are able to provide high quality service and performance at lower costs through continuous improvements and value engineering. This allows RTA to focus on its core responsibilities of developing legislation and overseeing implementation & enforcement. Additionally, the practice of contracting the operations and maintenance of the metro is adopted in several rail systems worldwide such as London, France, Australia, Korea, and the USA metro lines among others,” explained Al Tayer.

Rupert Soames, Serco Group Chief Executive, said: “We are delighted to have agreed this extended and expanded contract to continue operating and maintaining the Dubai Metro, which is amongst the largest and most reliable rail services in the world. We look forward to working in close partnership with the RTA in support of the preparations for Expo 2020 and beyond.”

“This Contract demonstrates the high confidence that RTA has in Serco to continue with delivering world-class levels of safety, operational performance and customer service.”

MORE FROM BUILT ENVIRONMENT

Leadership Shift at NEOM: New CEO to Spearhead Ambitious Saudi Megaproject
Leadership Shift at NEOM: New CEO to Spearhead Ambitious Saudi Megaproject

A leadership change at NEOM sees Aiman al-Mudaifer take over as CEO to steer Saudi Arabia’s flagship mega-project through critical development phases toward Vision 2030

November 13, 2024 Saudi Arabia Real Estate
Saudi Firm Unveils $1.6bn Smart City Project in Khobar
Saudi Firm Unveils $1.6bn Smart City Project in Khobar

Saudi firm Tilal Real Estates unveils a $1.6 billion smart city project, set to transform Khobar with modern living, business, and entertainment spaces

November 13, 2024 Saudi Arabia Real Estate
Saudi residential real estate market sees strong growth: S&P
Saudi residential real estate market sees strong growth: S&P

Kingdom sees rise in residential units, mortgages in alignment with Vision 2030 goals

November 13, 2024 Saudi Arabia Real Estate
COP29 Kicks Off in Baku with Climate Finance and Built Environment on the Agenda
COP29 Kicks Off in Baku with Climate Finance and Built Environment on the Agenda

As COP29 begins in Baku, global leaders zero in on climate finance and the built environment, aiming for transformative commitments to counter the climate crisis

November 12, 2024 UAE Sustainability
Emaar Achieves Record-Breaking Growth in 2024: Key Stats on Sales, Revenue, and New Projects
Emaar Achieves Record-Breaking Growth in 2024: Key Stats on Sales, Revenue, and New Projects

Emaar Development posts record-breaking growth in 2024, with a 66% sales surge, major revenue gains, and bold new luxury projects in Dubai

November 12, 2024 UAE Real Estate
Optimising Asset Performance and Accelerating Decarbonisation
Optimising Asset Performance and Accelerating Decarbonisation

Graham Easton, UAE General Manager, ENGIE Solutions, speaks to Built Environment ME on how the company helps clients increase operational efficiency and reduce their energy costs through innovative solutions

November 6, 2024
How traditional building materials help preserve KSA’s heritage
How traditional building materials help preserve KSA’s heritage

Marco Fahd, Group Chairman and CEO of Versatile International explains what makes natural stones a sustainable choice for construction.

November 6, 2024
Green buildings and smart facilities are cornerstones of sustainable future
Green buildings and smart facilities are cornerstones of sustainable future

Adnan Jabri, General Manager, Ontegra

November 6, 2024
Sustainable and Green Developments
Sustainable and Green Developments

Zarah Evans, Co-owner & Managing Partner of Exclusive Links Real Estate Brokers speaks about sustainable developments in Dubai transforming the skyline and offering lucrative opportunities for developers and investors.

November 6, 2024
Enhancing holistic wellbeing
Enhancing holistic wellbeing

Jennifer Andal, Director – Owners’ Affairs speaks about how Better Communities Owner Association Management is leading the way in enhancing the quality of life for residents

November 6, 2024
 
Subscribe to our newsletter