Established in 2008, Tafawuq Facility Management is a subsidiary of Eltizam Asset Management Group. The year 2019 has been a tremendous year for the company in terms of growth of operations and enhancing internal capabilities to stay ahead of the curve when it comes to service quality. They now plan to approach 2020 with an expanded project portfolio, a much larger team of qualified staff and improved service delivery capabilities.

Tafawuq’s unique approach makes them different from other service providers as they focus on serving the clients and customers and having a positive impact on the communities in which they operate. What sets them apart is the ‘Get Wonky’ campaign that they created, which outlines the method based on six essential pillars;

• Technology – mobility, seamless and paperless processes

• CSR – ensuring that we have an impact on our communities

• Happiness – focusing on community happiness through service delivery

• People development – investing in our talent

• Vision 21 – the company’s Business Transformation Program

• In Country Value - Opportunities for local people and local businesses.

Top achievements of 2019

It has been a very busy year for Tafawuq with a number of achievements including the launch of a dedicated Training Academy; and the investment in technology. As part of their parent company’s pledge to invest USD 5 million in next-generation property technologies over the next three years, Tafawuq has overseen some major developments in terms of technology. This includes the launch of Tafawuq GO; Asset Check; and RobotCleaner. They have also been helping communities through CSR initiatives that is aligned to UN Development Goals and devised for the benefit of the communities in which they operate. Tafawuq has also secured and successfully mobilized several important new contracts this year, including KOA Canvas, Ministry of Human Resources & Emiratization, World Trade Centre AD and Cayan Tower. The company was also successfully accredited as a BICSc training centre earlier this year, and all Tafawuq cleaning staff now go through this accredited training program to ensure their skills are in line with global best practice.

Vision and plan for 2020

Tafawuq aims to remain a committed partner that provides sustainable and tailored solutions for all the FM needs of their clients while also continuing to achieve exceptional customer happiness by introducing new and innovative technology. Looking ahead to 2020, they will also continue to move forward with expanding their operations beyond the UAE in line with our 5 year strategic plan.