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AG Facilities Solutions’ (AGFS) ‘AG Centre for Enhancing Life’ has received the international ISO 18295:2017 quality standard, receiving formal certification for the second consecutive year.
The certification specifies best-practice requirements and standards for customer interactions, reinforcing AGFS’ commitment to customer-centricity and service excellence.
Centered around delivering an optimal experience, implementation of this ISO standard creates value for both customers and employees at the
customer care centre.
The ‘AG Centre for Enhancing Life’ provides 24/7 support for customers, across hard services – such as AC, electrical maintenance and plumbing, and soft services- such as cleaning and pest control. The centre is staffed with a diverse team of different nationalities and linguistic competencies, all with extensive knowledge of the Facilities Management (FM) sector. In 2021, the Centre assisted with more than 30,000+ requests, achieving a high customer satisfaction
score.
“A customer-centric way is focusing on supporting customer involvement before and after providing the service to drive the business and enhance customer loyalty which, combined, drive business growth. At AGFS, centricity is our hallmark”, said Tarek Nizameddin, CEO of AGFS.
The Centre has created various omni-channels to register all service requests through calls, email, and web portal or mobile application.
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