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Catering to the customisations of a diverse facility

 

Javeria Aijaz, Senior Director – Technology and Innovation, Farnek Services and MD, HITEK Services, speaks to Built Environment on managing space diversity in buildings.

 
June 14, 2023 IFM
 

Catering to the customisations of a diverse facility
 

The variety of spaces that exist within a facility, such as offices, meeting rooms, labs or warehouses, have different functions, requirements and users, so they need to be managed accordingly. The enterprise platform is a software solution that helps facilities managers optimise the use of space diversity in their buildings. It enables them to:

  • Monitor the occupancy and utilisation of different spaces in real-time and over time
  • Analyse the performance and efficiency of spaces based on various metrics and indicators
  • Plan and allocate spaces according to the needs and preferences of different departments and teams
  • Implement flexible and agile workplace strategies that allow users to choose and book spaces on demand
  • Enhance the user experience and satisfaction by providing smart services and amenities in each space
    By using the enterprise platform, facilities managers can leverage space diversity to create more productive, comfortable, and sustainable work environments for their employees and customers.

Incorporating seasonality 
'Seasonality' describes the regular and predictable changes that occur in certain business environments and cycles during a particular season. For example, retail sales usually increase during holiday periods such as Eid, while tourism demand may vary depending on the weather and school holidays. Seasonality can affect various aspects of facilities management, such as capital planning, energy consumption, maintenance, staffing, and customer satisfaction.

Therefore, it is important for facilities managers to use software that can incorporate seasonality and its impact on their operations. One way that software can incorporate seasonality is by using historical data and forecasting models to anticipate the seasonal fluctuations in demand for different facilities and services. For example, software can help facilities managers plan ahead for the optimal level of inventory, equipment, and staff needed for each season as well as allocate resources efficiently across different locations and
projects. Software can also help facilities managers monitor and adjust their operations in real time based on the actual performance and feedback from customers and stakeholders.
In addition, software can incorporate seasonality is by using analytics and optimisation tools to identify and implement opportunities for cost savings and revenue generation during different seasons. For example, software can help facilities managers reduce energy consumption and carbon emissions by adjusting the heating, cooling, lighting, and ventilation systems according to the seasonal variations in temperature and daylight. Software can also help facilities managers increase customer satisfaction and loyalty by offering seasonal discounts, promotions, or incentives.
In conclusion, seasonality is a key factor that affects the operations of facilities management. Software that can incorporate seasonality and its impact on operations can help facilities managers improve their planning, execution, monitoring, and evaluation of their business activities, as well as enhance their market competitiveness and of course profitability.

Improving efficiency in operations
The platform is a software solution that enables the management and optimisation of multipurpose facilities, such as sports centres, conference halls, or coworking spaces. The platform allows the owners and operators of these facilities to create and update schedules, monitor occupancy and demand, automate billing and invoicing, and communicate effectively with customers and staff.
It can improve the multipurpose facilities and increase efficiency in operations by providing:

  • Flexible and dynamic scheduling by adjusting the availability and pricing of facilities according to the demand and preferences of customers, can help to maximise the utilisation and revenue of the facilities, as well as avoiding conflicts and overbooking
  • Collecting and analysing data from various sources, such as sensors, cameras, or direct feedback, can help management to identify areas for improvement and optimisation, by studying the performance and satisfaction rating of their facilities
  • Seamless integration and automation can help to streamline and automate the operational processes of the facilities, as well as reduce oversights and costs
  • Enhanced customer experience: Providing a user-friendly interface and a personalised service for customers, helps to attract new and retain existing clients, as well as increasing loyalty and improving satisfaction levels

The platform is also a powerful tool that can help to improve multipurpose facilities and increase efficiency in operations. By using the platform, facility owners and operators, can save time and money, while providing a high-quality service for their customers.

Mitigating maintenance challenges 
Streamlining maintenance workflow is of the utmost importance, helping to save time and money. Here are some of the maintenance challenges that the platform can help mitigate:

  • Communicating with tenants and contractors through a centralised dashboard, helps to send and receive messages, photos, videos, and documents related to any particular maintenance issue. The status of requests may be traced and notifications  received once completed, avoiding potential mistakes, delays, and disputes
  • Appointments can be scheduled, resheduled or cancelled easily with contractors
  • By providing transparent and competitive quotes from multiple contractors, the platform helps to control maintenance expenses
  • With access to the latest property maintenance regulations and guidelines, maintenance work becomes compliant. All maintenance documents and records may be stored and organised on the platform to be accessed anytime, anywhere, avoiding fines, penalties, or potential lawsuits that can result from non-compliance
Enterprise platform  seasonality  facility management operations  multipurpose facilities    

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