HITEK, part of the Farnek group of companies, has launched a creative and innovative, cleaning on-demand mobile application at Abu Dhabi University. Through the mobile application, both students and staff can now organise cleaning schedules for their dormitories and staff accommodation. Hitek is a UAE-based IT smart Facilities Management (FM) solutions company.

“We have 447 students accommodated in over 330 rooms who now have the flexibility to organise their own cleaning at a time that suits them. Being digital natives, students prefer using technology to organise this service. Having a single trusted partner to access the dormitories, carry out the cleaning and directly charge the students is beneficial for the university,” said Dr. Hamad Odhabi, Abu Dhabi University Vice Chancellor.

The app, which caters to the needs of consumers as well as businesses, is designed for those finding it difficult to arrange a convenient time or particular day to schedule regular cleaning, or indeed those who want an instant ad hoc or more flexible schedule.

“After downloading the app, customers can choose from an hourly, weekly or monthly package. Then they are redirected to a registration page, where personal details are verified with an OTP which is sent to their registered email address. Customers can manage their account from here and add additional addresses,” commented Javeria Aijaz, Managing Director, HITEK.

After successfully registering, users are taken to the booking screen, where they will be able to select the required date and time slots and the number of hours, they require a cleaning service. To complete the booking process users are taken to a payment page, which has a simple and secure integrated online payment facility.

“Once the booking is received and approved by one of our cleaning supervisors, a team is assigned for the job and customers are sent an email notification. Users can track their cleaning team in real-time, through a link to Google Maps, so they will know their location and their exact arrival time,” said Osama Hussein, Director Soft Services & Security at Farnek.

Another practical feature of the app is that customers can check the details of their current booking schedule as well as reviewing other pending or completed tasks.

“This is particularly helpful for users with multiple properties, such as holiday lets for example. They can track their cleaning schedules remotely, especially if guests have just moved out and or before new guests arrive,” added Aijaz.

Once cleaning has been completed, customers can rate the performance and quality of the service they have received and make other general comments or suggestions.