An expert in building and maintaining workplace relationships, Shellei has learnt that mentorship can play a big role in personal and career development. As she has been in the industry for long, mentoring new aspirants in the industry is her way of giving back.

Throughout the course of her career, she has built several professional relationships and worked closely with the industry experts and local authorities and its local regulators. 

The lessons she has learnt through these interactions has played a big role in developing her skills in dealing with entire clientele, be it owners, investors, residents, and other stake holders.

Ever willing to take on new roles, she has also excelled mostly as an events manager. She has been successful in organizing events with her team in communities to foster the feeling of well-being by celebrating holidays and special occasions. The company also relies on her in organizing the company’s team building events. 

She has also been instrumental in encouraging companies she has worked with to adopt international standards and best practices.

According to her, one of the main challenges of being a community manager is dealing with irate residents; however, with the willingness to listen to them, she says any problem can be solved.

"Patience is the toughest discipline to master. Almost all owners or tenants are under the belief that community managers will fix everything as per what they want, on their terms, and in a very short period of time,” she states.

Besides this she has taken several steps to keep the community members well informed of new initiatives and provide regular updates and feedback on recent changes.

As a community manager, she is open to receiving suggestions and recommendations from everyone involve in keeping the well-being of the community intact.

According to her, as a community manager, regular communication is paramount to maintaining good relations with owners and the residents. 

She routinely monitors social media groups of communities to ensure that the platform is not misused, issues newsletters to community members to share knowledge and highlight recent happenings; do meet and greet from time to time, in this way the relationship with the community must have a personal touch.

"Regular communication is key for a healthy professional relationship. It avoids the opportunity of misunderstanding and constant communication resolves concerns effectively" she adds.

In her current role, she is involved in several industry events and activities that support small and medium enterprises locally and international.