With over 28 years of integrated facilities management experience, Sivakumar V T is adept at ensuring facilities are safe and clean while enhancing the experience of residents, commercial tenants and visitors.

As a senior facilities manager at Emrill, he provides mechanical, electrical and plumbing (MEP), housekeeping, swimming pool and lake, and lifeguard services within the prestigious Emaar master communities. 

Sivakumar, in the 15 years he has worked at Emrill, has forged lasting relationships in the communities he manages and has ensured the highest levels of service excellence at all times. He oversees integrated facilities management contracts across Emirates Living, Arabian Ranches, Nshama Town Square, Jumeirah Golf Estates, Mira Reem and Mira Oasis. This includes the complete sewerage and irrigation network systems and management of lakes in many Emaar communities and Jumeirah Golf Estates.

Embodying Emrill's commitment to continuous improvement and innovation, Sivakumar has played a key role in promoting the organisation's inclusive culture and encouraging his teams to share their ideas, think outside the box and explore ways to do things better. 

As a NEBOSH NGC certified professional, he prioritises safety across every contract. He has introduced numerous initiatives to ensure the health and safety of his teams and community residents.

He has adopted an open-door policy among his team to ensure that lines of communication remain open and critical information can be shared freely. He dedicates time each week to meet his teams to provide feedback and celebrate successes, which has enabled him to achieve high levels of morale and engagement.

Playing an active role in achieving Emrill's goal of becoming and staying future-ready, Sivakumar has developed and implemented several innovative solutions and continuous improvement initiatives across the contracts he manages. He routinely encourages his teams to change the face of service delivery and look for significant and incremental improvements across every aspect of a contract.

Against the continued backdrop of the COVID-19 pandemic that has disrupted businesses and fundamentally changed the way people live, Sivakumar has demonstrated his commitment to ensuring the delivery of uninterrupted world-class FM services across his contracts, maintaining high PRS scores and levels of client satisfaction. He has embraced the challenge of keeping the UAE's businesses safe through the promotion of and adherence to world-class standards.

In response to the pandemic, it also became necessary to reallocate resources. Sivakumar ensured no team members sat idle, reallocating them to other contracts for maximum efficiency. 

In addition, he has ensured that constant communication between employees, management and clients is maintained by launching a dedicated helpdesk on-site to answer any questions. This enabled not only the smooth transition of staff moving to other contracts but also allowed Emrill to keep every employee, saving future recruitment costs.

By encouraging effective communication, Sivakumar has been able to handle tight deadlines and additional work to meet client expectations. 

In addition to clear communication, Sivakumar has been a champion of his teams' professional development and takes pride in mentoring and empowering those who report to him.

He launched basic computer and English language training for employees and created a platform for all on-site staff to raise awareness of client requirements and provide access to business news and HSE updates.

A testament to his success and commitment, Sivakumar has been instrumental in the renewal of existing contracts and winning new variable works, achieving 20% revenue growth across contracts while ensuring quality and customer satisfaction

With a wealth of experience across multiple aspects of facilities management in a diverse range of sectors, Sivakumar has consistently made a positive impact on Emrill's operations and the wider industry.