AG Facilities Solutions is one of the leading facility management companies with exceptional experience in managing diverse clients throughout the region. Continuous service improvements remain a key strategy at AG Facilities which translated into getting accreditation of ISO 41001 for FM Services in 2019. They also launched the 2-way “SMS Your Service Request” which is an additional channel for customers to register their service requests and get regular updates till completion.

Their biggest assets are the 10,000-plus employees supported by a strong management team comprising of highly experienced specialists. And the state-ofthe- art Employee Training and Development Centre, customised IT solutions and the exclusive Customer Care Centre provides the necessary support to the site operations team.

The top achievements of 2019

Mohamed Adil – COO of the company remarked that the year marked the integration of MBM- a leading Soft Service FM provider into AG Facilities, fortifying their Integrated Facility Management model across both Hard and Soft FM Services. MBM is one of the UAE's largest and highly experienced soft services company. The year 2019 marked as one of the best years for AG Facilities across multiple business dynamics - Revenue, Jobs Award, Customers Delight and Recognition, Service Delivery upgrades, Global Certifications and Employee Satisfaction.

The team delivery capabilities directly resulted in a strong job order book. Their order booking for the year till Q3 stands in excess of AED 1 billion spread over key clients like ADNOC, Ministry of Education, UAE Armed Forces, Meeras, Majid Al Futtaim, Abu Dhabi Islamic Bank, Dubai Municipality, NMC, Landmark and Musanada. In addition, they have a renewal rate of above 90% + of our contracts which is a testament to their Customer Centric Service delivery.

Vision for 2020

The year 2020 will see AG Facilities and MBM further strengthen its Financial and Operational capabilities. Development of new service offerings are on the anvil incorporating Technology, AI and Energy Management. They will soon be completing ISO certification for their Training Center and Customer Care Center. Enhanced employee engagement through industry specific training programmes, welfare initiatives and CSR activities will be undertaken for an all-encompassing development and growth.