They have been present for over 15 years in the UAE and being part of a global technology group, which has been established for nearly 30 years. Their client base, along with a number of industry accreditations, illustrates the depth of the FSI technology offering making them a differentiator in the market.

Top Achievements of 2019

The year 2019 has been yet another busy year for FSI as whole and for FSI Middle East in particular. Some of the major achievements include:

• The delivery of MySchool app was probably one of the key highlights for FSI Middle East. MySchool, a tailored Concept Advantage self-service app entirely in Arabic, is used in conjunction with Concept Evolution and FSI GO for management of FM service delivery to some 3,000 schools in Saudi Arabia.

• The 10th birthday of Concept Evolution and with it the release of Version 5 of Concept Evolution CAFM, FSI’s main product suite.

• Delivery of major enhancement to FSI’s workforce mobility product suite which was boosted in 2019 by the introduction of v5 Tasks and enhanced asset management and auditing apps.

• FSI Middle East secured new client project wins across Abu Dhabi, Ajman, Bahrain, Dubai, Egypt, Jordan, Kuwait, Saudi Arabia, Sharjah and Sudan.

• The re-establishments of the FSI Middle East user-group during FM Expo 2019.

Vision for 2020

FSI’s vision for 2020 is two-fold. Firstly, FSI will be looking to continue to grow their client base in the UAE and elsewhere in the GCC. They have been steadily increasing their professional services capacity and scope for a number of years and they aim to continue this trend in 2020.

Secondly, FSI will be continuing to enhance their product suit. Early in 2020 they are looking forward to the first introduction of ‘Contractor’, which is a suite of software intended to enhance the way that resources and contractors can be managed at various key points in the lifecycle of the supply chain.

FSI has spent a number of years investing in a new integration platform for use both within the FSI product suite and with other business platforms and systems. This new platform is another major point of focus for FSI in 2020.

Finally, in October 2020, they are looking forward celebrating the 30th anniversary of the foundation of FSI.