MDS Critical Facilities Services (MDS-CFS), a key member of the MIDIS Group, is a leader in specialised services for critical infrastructure, particularly in data centres. Managing over 12,000 critical assets, MDS-CFS offers turnkey solutions to ensure seamless operations and infrastructure management.

Their comprehensive offerings span end-to-end data centre management, on-site operations, preventive and corrective maintenance, energy efficiency consulting, and more.

In an exclusive interview with Built Environment ME, Khalil Skaf, Head of Operations at MDS-CFS, shares insights into the challenges faced by data centres and the innovative use of connected CAFM (Computer-Aided Facility Management) technology to tackle them.

Khalil Skaf on MDS-CFS’s Role in Modernising Data Centres

Q: Can you give an overview of MDS-CFS’s service offerings?
MDS-CFS provides specialised services across multiple sectors, including data centres, healthcare facilities, telecommunications, and financial institutions.

We manage high-end data centres where innovation is pivotal. Our services cover the entire lifecycle, from design and construction to decommissioning and ongoing maintenance.

We also offer energy management consulting to optimise energy usage, helping clients save costs and reduce their carbon footprints. Depending on client needs, we provide service staff or manage entire operations end-to-end.

Q: What are the operational challenges unique to managing data centres compared to other facilities like offices?
 Data centres face unique challenges, including:

• Zero tolerance for error: Even minor mistakes can cause significant issues.
• Downtime avoidance: Operational continuity is critical.
• Security: Stringent measures are necessary to protect sensitive data.

While some operational procedures may overlap with other facilities, the critical nature of data centres demands a much higher level of precision and scrutiny.

Q: How does MDS-CFS address the inefficiencies of traditional management systems?
Traditional methods often rely on manual processes and excessive administrative work. We have transitioned from paper-based and Excel-driven processes to a state-of-the-art CAFM system.

This shift enables us to digitise workflows, centralise asset and maintenance databases, and enhance efficiency. By leveraging technology, we improve compliance while reducing unnecessary administrative tasks.

Q: Could you elaborate on the recent modernisation efforts and their impact?
Adopting Facilio's Connected CAFM platform has been a game-changer. It has allowed us to:

• Minimise paperwork and digitise workflows.
• Centralise maintenance databases for streamlined operations.
• Use a single operational hub for preventive and corrective maintenance, inventory management, and on-site coordination.

This modernisation has significantly enhanced our workflow efficiency and operational reliability.

Q: How does MDS-CFS ensure compliance with global data centre standards?
We employ a range of measures to meet international standards:

1. Integrated processes: Tailored operational procedures embedded into our CAFM platform.
2. Video guides: Step-by-step visual instructions ensure adherence to best practices.
3. Certification management: Compliance with ISO 27001, SOC 2, PCI DSS, HIPAA, and others is tracked and maintained through the CAFM system.

Q: What are MDS-CFS’s future plans, and how will technology contribute to growth?
We aim to lead the industry in modernisation by continuously enhancing our operational capabilities. Key initiatives include:

• Integrating video-based procedural guidance.
• Embedding global compliance standards into our CAFM platform.

These advancements will improve reliability, compliance, and efficiency, solidifying MDS-CFS’s position as a leader in data centre operations.